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TERMS AND CONDITIONS


1 Purpose and scope of common terms and conditions

The following conditions apply to all purchases of goods made by the consumer (hereafter referred to as "the Customer") on Seller A/S's (hereafter referred to as "Seller") website www.whisky.dk. All information (including these terms and conditions) on the website and in connection with the placing of the order is in English and the agreement is concluded in Danish terms. These terms are accepted by the Customer in connection with the placing of orders, and they will also be available on the Seller's website at all times and can also be obtained by contacting the Seller via e-mail or regular mail.

2 Order receipt and contracting

2.1 Order Procedure
Directly prior final confirmation of the order, the Customer will see on the website the total price for ordered goods and shipping costs as well as any other costs/fees, and before the final order is placed, the Customer will have the opportunity to correct any discrepancy. Following the Customer's confirmation of the order, the Customer will, via the e-mail address provided by the Customer, receive an e-mail with an order confirmation containing the information confirmed by the Customer, including information on the Customer's order number, name and address, method of payment, delivery address, summary of the goods ordered, and an expected shipment date. The Customer is encouraged to review the confirmation and notify the Seller if the order confirmation - in the Customer's opinion - does not match the order placed.

The customer is encouraged to save and/or print the order confirmation. The order will be stored by the Seller, but will not - besides the order confirmation - be available to the Customer after the order has been placed. The Customer is responsible that the information entered on the Customer is correct, as the Seller does not subsequently validate or verify this information.

When purchasing goods on whisky.dk, a binding agreement has been entered into between the Customer and the Seller. 

3 Prices and payment 

3.1 Prices and currency 

The applicable price is the one stated on the day of the order on the website next to the product concerned. The product is settled in DKK and all prices, charges and costs are stated in Euro on the website, order confirmation and invoice. All prices quoted are including taxes and VAT, unless otherwise stated for the item.

3.2 Delivery Costs

For any order of goods placed on the website, an amount must be added to cover shipping costs, which appear on the website before payment. Note - if you, as a member of our Customer Club, use saved bonus money, this will reduce the total amount. 

The shipping costs will be shown in the order list, which is confirmed by the Customer and will also appear in the order confirmation and later on the invoice sent to the Customer.

3.3 Payment by debit card

Payment can only be made with the authorized payment cards that appear on the website in connection with the execution of the Customer's payment. The amount will not be deducted from the Customer's account until the item has been shipped. The amount charged will be reflected in the Customer's account statement. A greater amount can never be deducted than what has been approved for the purchase.

On Whisky.dk you can pay with:

  • Other Credit Cards / Other credit cards For example: Mastercard, VISA

  • Payment by international credit card 

3.4 Delayed Payment 

The amount is due for payment upon shipment of the goods, and the shipment is subject to payment for the Customer's payment card. In case of late payment, e.g. because the invoiced amount cannot be deducted from the Customer's account, or the Customer unlawfully stops or demands the payment be refunded, a reminder fee of DKK 100 per. reminder. However, the seller sends a maximum of three reminder letters, after which the claim is taken for collection. Interest on interest is accrued from the due date in accordance with the rules of the Danish Interest Act, until payment is made.

4 Delivery 

4.1 Place and manner of delivery

Delivery will take place at the address stated by the Customer. The shipment is made using a recognized shipping company (Post Danmark) in the manner stated in the Customer's order and as confirmed on the order confirmation.

4.2 Delivery time

The estimated time of shipment is shown in the order confirmation - usually within 5-7 business days. Since Seller cannot guarantee local delivery conditions, Seller cannot confidently state when the goods will be delivered at the Customer's address. If the shipment of the ordered goods is delayed, the Seller will inform the Customer as soon as possible at the email address provided by the Customer.

5 Right of cancellation

5.1 14 days right of cancellation

You have 14 days to cancel your order when you shop on whisky.dk.

The cancellation deadline expires 14 days after the day you received your item, or have received the last item in the case of an agreement for several different items ordered in one order and delivered separately.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by sending an email to: info@whisky.dk with your order number. In your communication, please make it clear to us that you wish to exercise your right of cancel. You can also choose to use our standard cancellation form and return. You can find it here.

You cannot cancel merely by refusing recept of the item without giving us clear notice at the same time.

Goods without the right of cancellation

There are cases where you do not have the right of cancellation when you shop online. This applies, among other things for flights, tickets for events, hotel stays and custom made goods.

5.2 Returns

You must return your order to us without undue delay, and within 14 days of notifying us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item. Upon return, you are responsible for ensuring that the item is properly wrapped. You bear responsibility for the goods from the time of receipt of the goods.

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tried, in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

As the original packaging is in some cases a significant part of the value of the product, it may mean that the product loses value if the original packaging is not included. The Customer is therefore encouraged to store the packaging until the Customer is confident that the Customer will retain the item.

5.5 Refund of the Purchase Amount

If you regret your purchase, we will of course refund the amount that you paid us. In the event of any impairment for which you are liable, this amount will be deducted.

If you exercise your right of cancellation, we will refund all payments received from you, without undue delay, and in any case within 14 days of the date on which we received notice of your decision to cancel this agreement. We will make such a refund by the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise.

We can withhold the refund until we have received the item in return, unless you have provided documentation before returning it.

If you, as a consumer, want to complain about your purchase, you should contact Director Henrik Olsen. 

If you are resident in another EU country than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr

5.4 Return Address

Inquiries regarding the right of withdrawal or return of goods can be made at the following address and contact information:

Whisky.dk ApS
Henrik Olsen & Ulrik Bertelsen
Cvr no .: 35210040
Vejstruprødvej 15
6093 Sjølund
Denmark
ATT: Right of cancellation / complaint

or

Email: info@whisky.dk
Phone: +45 52 10 60 93

6 Errors and deficiencies - complaints

6.1 General

The Purchasing Act's deficiency rules may apply to goods purchases made at whisky.dk If there are product descriptions and user guides for the product, these are included in the delivery, and the Customer is encouraged to familiarize themselves with these guides before use, as well as follow any product maintenance recommendations.

The customer is encouraged to review and inspect the item immediately upon receipt, including checking for damage and / or defects to the ordered item.

6.2 24 month warranty period for all goods

The customer has a 24-month warranty on all goods. Thus, the customer cannot claim errors and deficiencies that appear later than 24 months after the goods have been delivered.

Any errors or deficiencies in the receipt must be claimed within a reasonable time after they were found. If a complaint is made within two months of the defect being discovered, the complaint will always be handled in a timely manner.

The right of complaint applies only to defects and defects in the goods that were present at the time of delivery, and not errors and damages, including wear and tear, arising from incorrect use in violation of user / maintenance instructions, or that the goods are damaged upon receipt by the Customer.

6.3 Complaints and Returns

Returns of goods that have defects or defects, including in connection with repairs or deliveries, are at the Seller's expense but at the Customer's risk, and the Customer is therefore always encouraged to pack the goods properly upon return. In connection with the return, the Customer must state the nature of the error or defect, and the Customer is encouraged to enclose a copy of the order confirmation and / or invoice. Returns or complaints must be made to the address mentioned in 5.3. If the complaint is justified, we will of course reimburse your (reasonable) shipping costs.

6.4 Repair and Redelivery

If, within the time limit referred to in paragraph 6.2, the item proves to be damaged or defective, which the Customer complains to us in a timely manner, the Customer has, as a starting point the choice between: 1. The repair of the defect, 2. The delivery of another item which corresponds to the agreement (delivery), 3. An appropriate rejection of the purchase price, or 4. Cancellation of the purchase, if the defect is not insignificant. The Customer may not require repair or redelivery if this is impossible or will incur disproportionate costs to Seller. If the Seller the offers repair or delivery, the Buyer may not demand a reduction in the purchase price or cancellation of the purchase. Seller must meet requirements for remedying damages and defects within a reasonable time. If this does not happen, the Customer may require an appropriate rebate in the purchase price, cancellation of the purchase, or redelivery. If remedy is not possible, the Seller will instead reimburse the purchase price including any Customer's documented expenses associated with the return.

6.5 Liability

The Seller assumes no responsibility to the Customer other than as stated in the above points. The seller cannot under any circumstances be held liable for indirect losses, including loss of data or consequential damages.

7 Personal Information

7.1 Processing of personal data

Your privacy is important to us and we strive for a high level of protection in all processing of personal data. Within the EU/EEA, the General Data Protection Regulation (GDPR) applies from May 2018. In accordance with applicable data protection legislation, Seller, or the company otherwise specified as data controller, is responsible for the processing of your personal data as set out below. If you have any questions about this information, or if you wish to exercise any of your rights as set out below, please contact Seller via the contact details listed under Contact information below.

We may appoint external partners to perform tasks on our behalf, such as providing IT services or helping with marketing, administration of press releases, data analysis or statistics. The performance of these services may mean that our partners, both within and outside the EU/EEA, are able to gain access to your personal data. Companies that process personal data on our behalf must always sign an agreement with us so that we are able to ensure a high level of protection of your personal data even with our partners. Special safeguards are taken with regard to partners outside the EU/EEA, such as signing agreements that include the standardized model clauses for data transfers adopted by the EU Commission and which are available on the EU Commission’s website. Seller may also disclose your personal data to third parties, for example the police or other public authorities, if it concerns criminal investigations or if we are otherwise required to disclose such data by law or public authority decision. Seller will not disclose your personal data to any extent other than described in this section.

7.2 Newsletter

The Customer may optionally have his email address listed on a mailing list with the Seller so that the Customer receives news and other information from the Seller in an ongoing basis. This service can be subscribed to and unsubscribed to by the Customer at any time at the website itself.

7.3 Right of access and objection regarding personal data

The Customer may contact the Seller, regarding the information set out in section 10 below, if information is requested about which data has been recorded and processed about the Customer. On the basis of possible objections Seller deletes and / or corrects to the extent desired by the Customer, provided that this will not prevent the execution of a purchase agreement or be a breach of the law.

7.4 Marketing Information about the customer - name, address, e-mail, etc.

- Used only by the Seller to fulfill the Customer's order and inform the Customer if unforeseen problems with the delivery should arise.

7.5 Storage and deletion of information

Information regarding the Customer's order as well as any other customer information is stored for 5 years, unless Danish law requires a longer retention period, after which the information is automatically deleted, unless the information remains relevant to the Seller, e.g. in connection with the fulfillment of new orders or the like. This happens, among other things, to ensure proper handling of any complaints.

The directors of Whisky.dk have access to the information that is registered about you. The data controller at Whisky.dk is Director Ulrik Bertelsen.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

8 Other

8.1 Contact the Seller

Delivery and payment issues etc. can be handled by calling +45 52 10 60 93. You can also contact the following e-mail address: info@whisky.dk

8.2 Reservations for printing errors etc.

The Seller makes reservations for printing and image errors, sold out items, VAT and tax changes, as well as delayed or defective delivery due to force majeure events, as well as price errors. No sales to people under 18. Offers apply as long as there are items to put in the basket, and there is an exemption for sold out products.

8.3 Invalidity

Should any part of these conditions be deemed unlawful and invalid and thus unenforceable, this would not affect the validity and enforcement of the remaining part of the conditions.

9 Special provisions for traders

These conditions do not apply to sales to other dealers or public authorities.

10 Terms of membership of Whisky.dk Customer Club

Upon enrollment In the customer club, members earn 5% of their order amount (excluding freight and fees) for use in future orders.

The 5% is converted into Bonus Kroner and is deposited into the member's account immediately upon order execution.

The earned bonus kroner must be used within 180 days (6 months) of the acquisition, after which they will lapse from the member's account. Bonus kroner cannot be used to pay for any freight and this must be paid when ordering. (The general terms and conditions apply). When paying with bonus kroner, at least one ordinary krone must be paid for order execution.

If the order or parts of the order are returned, Bonus crowns are deducted corresponding to 5% of the returned amount. By registering in the Customer Club, new members agree to receive newsletters and text messages (3-4 times a month).

Bonus crowns cannot be used to pay for any shipping

11 Seller Information

Whisky.dk ApS
Henrik Olsen & Ulrik Bertelsen
Cvr no .: 35210040
Vejstruprødvej 15
6093 Sjølund
Denmark
Tel. +45 52 10 60 93
Email: info@whisky.dk
Established in 2013 - (formerly NBO-Gruppen I / S, established in 2001)

Appeals

If you want to complain about your purchase, please contact Director Henrik Olsen, email: info@whisky.dk. If we are unable to find a solution, you can file a complaint with the ordinary courts.